/System/Library/Frameworks/BusinessChat.framework/Versions/A/Resources/BusinessChat.bundle/Contents/MacOS/BusinessChat /System/Library/Frameworks/BusinessChat.framework/BusinessChat Apple Messages for Business is a service that allows your organization to directly message with your customers using the Messages app. You can also use the full power of the iMessage framework to help your customers resolve issues, schedule appointments, make purchases, or make payments with Apple Pay. Businesses engage with a Messaging Service Provider (MSP) to manage customer inquiries through Messages for Business. Depending on your configuration, your customers can start a conversation through a Messages for Business entry point from your website, your app, emails and other touch points.